Terms of service

The service

Enrosa provides live captions and text translation for events, through a link or QR code that the organizer shares with the audience. At the end of every event it also generates AI minutes, visible only to the organizer.

Passes and usage metering

Each pass has a cap on metered hours, a maximum number of target languages and listeners (see Pricing). Only time with active audio is consumed, not the event's duration.

Exceeding the listener cap is tolerated within a 10% grace margin; beyond that the room shows as full.

Extra time: €4 per additional room-hour, purchasable from the console.

Refunds

Refund on request if the event never went live. Once audio has started streaming, the pass counts as used and is not refundable.

AI-generated minutes

The minutes are a convenience written automatically by an artificial intelligence model from the captions: they are not an official record and may contain errors or omissions. The organizer checks them before distributing them and is responsible for how they use them when sharing them.

The minutes remain available for 30 days after the event's last session ends, then are deleted by the daily cleanup, so within the following 24 hours; if the organizer deletes the event, the minutes and the transcript are deleted at once. They can be regenerated only while the captions exist (24 hours). If there is too little speech, no minutes are written.

Acceptable use

Using Enrosa for unlawful content, hate speech, or violations of third-party rights is forbidden. Abuse reports can be sent from the room's public page or to ciao@enrosa.live; the administration can close a room in case of abuse.

The organizer informs speakers and audience that the event is automatically transcribed, translated and summarized by AI and, if voice recognition is used, obtains speakers' consent before assigning them a name.

Limitation of liability

The service is provided "as is". Captions and minutes are automatically generated and can contain errors: Enrosa does not guarantee absolute accuracy of transcription, translation or minutes.

To the extent permitted by law, Enrosa's total liability is limited to the amount paid for the pass related to the event in question.

Governing law and consumer rights

These terms are governed by Italian law. Protections under the Italian Consumer Code remain unaffected for customers acting as consumers.